Mission, promise and values

At CB, we work on the basis of the following mission, promise and values.

(CB Healthcare has its own mission and promise).

Mission

Making sustainable progress for book trade and society.

Promise

We connect and support the book trade.

Values

Together, we perform every day to make our customers happy. This is based on our core values

Together

Together we get further and our work is more fun. Everyone has his or her own qualities - the combination of these makes us powerful. The same applies to our cooperation with customers, suppliers and partners.

Reliable

Every day, we deliver top (logistics) performance: according to agreements, on time and complete. We have been doing so for over 150 years - and we are quite proud of that. And if something does go wrong (nothing human is alien to us), we will solve it. Transparency, towards customers and colleagues, is crucial here. By communicating openly and clearly about processes, timelines and possible challenges, we build trust. We say what we do and do what we say.

Effective

Result-oriented and pragmatic, this is how we organise our work. This allows us to respond quickly to developments and help clients make progress. By being decisive together, we achieve great results that we are proud of.

Ownership

CBs take responsibility for their tasks and projects. This sense of ownership ensures that everyone is engaged and gets the best out of themselves. We take initiative, act proactively and are always looking for ways to improve our service. For us, ownership also means taking responsibility for our surroundings - society and the environment.

Continuous development

We challenge ourselves to do better. That means there is always an ear and an eye for feedback and reflection. That we give space to new ideas and learn from our mistakes. We give a lot of attention to the growth and development of colleagues, with training, coaching or mentoring.